FAQ
-
Do you ship across the UK?
Yes, we provide fully tracked shipping to all destinations across the United Kingdom, including England, Scotland, Wales, and Northern Ireland. -
How long will it take to receive my order?
Once dispatched, standard delivery across the UK typically takes 2 to 4 business days. You will receive a tracking link via email as soon as your parcel is on its way. -
Are the items safely packaged?
Absolutely. Whether it is a delicate 40cm mandala, a vintage glass frame, or a heavy natural stone piece, we use premium, shock-absorbing, eco-friendly packaging to ensure your art arrives in perfect condition.
-
What is the difference between the 30cm and 40cm Mandalas?
Our 30cm mandalas are ideal for layering on shelves, styling gallery walls, or decorating cozy corners. The 40cm mandalas are designed as powerful standalone centerpieces that command attention in larger living spaces or entryways. -
Are the Natural Stone items identical to the pictures?
No, and that is the beauty of them! Each item in our Natural Stone Collection is crafted from genuine, authentic stone. Due to natural geological variations, every single piece features its own unique veining, shading, and texture. -
Does the Vintage Framed Art come ready to hang?
Yes. All pieces in our Vintage Framed Art Collection are professionally framed with high-quality materials and come completely ready to hang, straight out of the box.
-
Can I order a single item or a set?
Most of our wall art and decorative pieces can be purchased as a Single statement item or as a curated Set of 2 or Set of 3 to easily style an entire wall. You can use the "Set Size" filter on our collection pages to browse options. -
What is your return policy?
We want you to love your home decor. If you are not entirely satisfied, we offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return.
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.